Careers
Turn is committed to delivering the most effective advertising in the world for advertisers and publishers. We are looking for bright and eager individuals who are hard working and share our passion for excellence. We are a firm believer that our most valuable assets are our employees, and we strive to create a culture that encourages creativity, hard work, and fun. If you thrive in a fast-paced, dynamic environment where you will be empowered to make a difference, we encourage you to review our list of open positions or send an email to jobs@turn.com.
Client Services
Account Manager
Responsibilities
The Account Manager is responsible for the daily administration of our top-tier advertising clients. You will manage the entire client relationship, helping to ensure that we deliver on their campaign goals. As an Account Manager you will be responsible for all operational aspects of the client's campaigns, including strategy, planning, performance, troubleshooting, optimization, and reporting.
Specific duties include:
- Manage and develop client relations in the early stages, from post-sale to campaign setup
- Manage day-to-day contact with active clients—troubleshoot, resolve and/or escalate potential issues while keeping an eye on campaign performance
- Optimize, pace, and track campaigns
- Analyze performance and make suggestions that mutually benefit advertisers, publishers, and Turn
Requirements
- Two+ years in an online account management role
- Knowledge of ad agencies, advertisers, and the online ad industry
- Willing and able to take full ownership of clients and their questions/issues
- Success in fast-paced environments, especially juggling multiple client deadlines
- Strong process, management, and analytical skills
- Flexible, startup mindset
- Creative, independent problem solver
- Capacity to work with all teams, including sales, marketing, business development, product management, and engineering
Required Education
- Bachelor's degree required
To apply for this position, please send your resume to jobs@turn.com. Please reference the job in the subject line.
Customer Support Representative - Client Services
Position Summary
Reporting to the Manager, Technical Services, the Customer Support Representative position will be responsible for supporting relationships with a wide variety of clients across the spectrum of web advertisers, agencies, and publishers. The Customer Support Representative will manage the day-to-day support functions of advertiser campaigns and/or network publisher operations. She or he will leverage state of the art applications to assist customers in their participation in the Turn Network. The Customer Support Representative position offers an outstanding opportunity for growth and career development in a rapidly evolving environment.
Responsibilities
As a part of a close knit, cohesive Client Services team, the Customer Support Representative will work closely and collaboratively with the Account Management, Business Development, Product Management and Engineering teams to deliver best of breed customer service, ad conversion volume, and industry leading publisher eCPMs. The Customer Support Representative will play a key role in recommending and implementing strategies for driving ongoing client product needs. As an integral part of the Client Services team, you will also be responsible for educating advertisers and publishers about all aspects of our next generation tools and how they can be leveraged to solve their goals and objectives.
Required Skills
- Demonstrable ability to identify client goals & objectives in a technical environment
- Excellent written and verbal communication skills
- Team oriented collaborator
- Self-starter capable of thriving in a startup environment
- Understanding and uses of web based applications
- Emphatic interest in online advertising
Preferred Skills
- Experience with online advertising management (ad serving) systems, self service bidding systems, or online shopping engine systems a major plus
- Client facing Ad Agency / Publisher / Ad network or Advertising Technology Vendor experience in the interactive marketing space
- Technical Support / Sales engineering and/or technical account management experience
- Basic understanding of HTML
- Experience using Customer Relationship Management applications
Required Education
- Undergraduate degree or comparable real world experience
To apply for this position, please send your resume to jobs@turn.com. Please reference the job in the subject line.
Engineering
Director/Manager of Ad Selection
Position Summary
The core objective of the Director/Manager of Ad Selection Modeling position is to manage a team of scientists and engineers to develop, maintain and enhance Turn's advanced ad selection core technology. This position will report to and work closely with the CTO of the company to define and execute technical projects in the ad selection area. This position should provide key technical and business guidance to the team, and provide ad selection related guidance to product, client service, sales and marketing groups. The candidate must be able to manage the technical team as well as complex technical projects with strong motivation and great effectiveness.
Responsibilities
- Manage projects and people effectively in a fast paced environment where project priorities change very often
- Understand and translate the essence of business needs faithfully into product features and communicate that well to the team
- Provides key technical and business guidance to the team
- Build a high performance team that supports innovation and personal growth
- Develop and use effective project management procedures to schedule resources, communicate progresses, and ensure deliveries
- Make sound technical decisions based on facts and analysis
- Leverage technology to balance efficiency and long-term viability
- Ability to identify the areas that need extra attention and collaborate with the team members to make technical contribution to any project
- Develop or identify best practices in all types of technical tasks
- Provide technical support to product implementation that maximize profitability and efficiency
- Lead or encourage analytical research and new technology development to improve modeling techniques and results
- Work with managers in other key business functions to develop best business practices and make ad selection related decisions
Requirements, Must-Have
- Graduate level college degree with 5+ years of relevant work experience
- Strong leadership and management skills
- Basic knowledge and experience in software engineering, Java, and high performance distributed software systems
- Basic knowledge and experience in machine learning, statistical modeling and optimization
- Strong analytical skills
Requirements, Nice-to-Have
- Online display advertising or sponsored search experience
- Extensive knowledge and experience in machine learning and statistical modeling
- Extensive knowledge and experience in Java-based software engineering
- Extensive knowledge and experience in high performance distributed systems
- Knowledge and experience in control theory or constrained optimization
To apply for this position, please send your resume to jobs@turn.com. Please reference the job in the subject line.
Product Management
Product Manager
Position Summary
Reporting to the VP Product and Marketing, the Product Manager will be a subject matter expert for the pay-for-performance advertising industry, perform competitive analyses, gather market requirements, and synthesize them into product requirement definitions (PRDs), and assist with pre-sales support and post-sales training.
Responsibilities
As part of the Product Management team, this person will complete requirements gathering and the publishing of requirement documents for self-serve client UIs, APIs, and reporting/analytic tools. This is a highly interactive role, requiring the Product Manager to work closely with Software Engineering during the development of Technical Specifications, and the Marketing, Sales and Client Services teams in the creation of appropriate Pre-Sales Support and Post-Sales Training materials and programs.
Required Skills
- Product Management experience in the field of online advertising, e.g., online networks, search engine marketing or technology vendors in this industry
- Working knowledge of the systems used in the online advertising industry, e.g., ad serving platforms, rich media technologies, content publishing platforms, etc.
- Working knowledge of basic HTML
- Experience with the product development lifecycle of software delivered in a hosted service business environment
- Demonstrable history of solid problem solving skills
Preferred Skills
- Aptitude for working with internal and external stakeholders to define requirements and quantify market opportunities - then drive them to realization
- Strong written and verbal skills
- Strong organizational skills, with the ability to manage different groups and personalities to achieve consensus
- Attention to detail, while having comfort with ambiguity
- Experience and/or strong desire to work in a high pressure, high demand entrepreneurial environment
Required Education
- BA required, MBA or BS in analytical or engineering-related field preferred
To apply for this position, please send your resume to jobs@turn.com. Please reference the job in the subject line.
Network Optimization & Media Buying
Online Advertising Media Analyst
Position Summary
Reporting to the Sr. Director of Network Optimization & Media Buying, the Quantitative Media Buyers will manage Turn's data acquisition initiatives. The position requires a combination of strong analytical skills and business development/media buying experience and aptitude. Familiarity with behavioral and demographic ad targeting is very helpful.
Responsibilities
As part of the Network Optimization & Media Buying team, this person will own, manage, analyze and grow Turn's data acquisition initiatives (behavioral and demographic data from various sources, such as travel, electronics, auto, etc. websites, internet portals, etc). This job is unique in that it requires a combination of strong analytical/quantitative as well as interpersonal skills. He or she will work closely with advertising sales, the rest of the Network Optimization team, and publisher development to ensure that our data needs are efficiently and effectively met.
Required Skills
- Media buying and/or business development experience in the context of advertising inventory acquisition
- Strong quantitative and analytical skills as demonstrated through education in a quantitative field such as science/engineering, or work experience in an analyst position
- Familiarity with the advertising network space
- Familiarity with the basics of Behavioral and Demographic ad targeting
- Strong communication and interpersonal skills
- Team player
- Attention to detail
Preferred Skills
- Experience with a variety of advertising categories and understanding of what inventory works for what advertisers, at what prices
- Basic knowledge of cookies
- Basic familiarity with web analytics
- Basic knowledge of statistical analysis
- Experience and/or strong desire to work in a high pressure, high demand entrepreneurial environment
Required Education
- BA required, MBA or BS in analytical or engineering-related field preferred
To apply for this position, please send your resume to jobs@turn.com. Please reference the job in the subject line.
Sales
Account Executive - Sales / Account Management
Position Summary
Reporting to the VP of sales, the Account Executive position will be responsible for building a pipeline and securing market leading direct response advertiser and agency relationships. The Account Executive will oversee the day to day up-sell and management of advertiser campaigns and relationships. She or he will leverage state of the art applications to assist customers in their participation in the Turn Network. The Account Executive position offers an outstanding opportunity for growth and career development in a rapidly evolving environment.
Responsibilities
As a part of a well knit, cohesive Sales and Account Management team, the Account Executive will work closely and collaboratively with the Client Services, Business Development, and Product teams to close new accounts and deliver best of breed customer service, ad conversion volume and industry leading publisher eCPMs. The Account Executive will play a key role in driving revenue and implementing strategies for driving ongoing client product needs. As an integral part of the Sales and Account Management team you will also be responsible for educating advertisers and agencies about all aspects of our next generation tools and how they can be leveraged to solve their goals and objectives.
Required Skills
- Demonstrable track record in developing relationships with direct advertisers and advertising agencies.
- Highly effective in high-level direct client contact with advertising agencies and marketers.
- Self-starter capable of thriving in a startup environment.
- Strong understanding of online Advertising Sales and multi variant pricing models.
- Strong relationship building and customer services skills.
- Ability to establish and maintain effective working relationships with managers and employees.
Required Education
- 3 years online advertising Sales / Account Management
- Bachelor's degree in related field or relevant combination of education and experience.
To apply for this position, please send your resume to jobs@turn.com. Please reference the job in the subject line.